Last updated: 27 August 2026
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Report a wrong, damaged, incomplete or defective-on-arrival product promptly, preferably within 24 hours. Keep the invoice, packaging, accessories and clear photo or video evidence.
Eligibility
Return or replacement may be approved after inspection when an item differs materially from the confirmed order, arrives damaged, is incomplete or has a verified qualifying defect. Change-of-mind returns are not guaranteed.
Exclusions
Opened software, keys, consumables, hygiene-sensitive goods, physically damaged items, missing accessories and altered products may be ineligible unless required by law. Warranty issues follow applicable warranty terms.
Refunds
Approved refunds use the original or agreed method after inspection. Processing time may apply. Delivery charges may be non-refundable unless our error caused the return.